These terms and conditions govern the end user customer's (the "Customer") use of the Internet Betting Service, including all forms of interactive games betting products and services, available at www.sbobet.com (the "Website") and via WAP through a WAP link (the "WAP Site") and via the mobile web through m.sbobet.com  (the "Mobile Site") (where the Website, the WAP Site and the Mobile Site shall hereinafter be collectively referred to as the "Internet Betting Service") provided by VIP Global Solutions Limited (the "Operator") and the Customer's relationship with the Operator. The Customer should read these terms and conditions carefully as they affect their rights and liabilities under the law. The Operator is licensed and regulated by the Republic of the Philippines through the Philippine Amusement and Gaming Corporation (PAGCOR). Online Gambling debts incurred through an operator are enforceable in law. If the Customer does not agree to these terms and conditions, they should not register for or use the Internet Betting Service. If the Customer has any questions about these terms and conditions, they should contact support@sbobet.com.

2 AMENDMENTS TO THESE TERMS AND CONDITIONS

2.1 The Operator reserves the right to amend these terms and conditions (including to rectify errors or mistakes discovered on the Internet Betting Service). However, the Operator will ensure that any significant changes to these terms and conditions will be notified to the Customer by an appropriate method (for example via an announcement on the Internet Betting Service). The changes will apply to the use of the Internet Betting Service immediately after the Operator has given notice. If the Customer does not wish to accept the new terms and conditions the Customer should not continue to use the Internet Betting Service. If the Customer continues to use the Internet Betting Service after the date on which the change comes into effect, the Customer's use of the Internet Betting Service will be confirmation of the Customer's agreement to be bound by the new terms and conditions.

2.2 It remains the Customer's responsibility to periodically check these terms and conditions to ensure that they continue to agree with them and Customers are advised to do so each time they use the Internet Betting Service. The Customer's continued use of the Internet Betting Service will be confirmation of their acceptance of any changes to these terms and conditions. Any bet received (but not settled) prior to the time of amendment and notification of amended terms and conditions will be subject to the pre-existing terms and conditions.

3 REGISTRATION AND USE OF THE CUSTOMER'S ACCOUNT

3.1 To register for an account to use the Internet Betting Service (an "Account"), the Customer must be at least twenty one years of age or the legal age required for gambling in the customer's jurisdiction, whichever is the greater. The Customer must ensure that the details provided by them on registration (or at any time thereafter) are correct and complete and must inform the Operator immediately of any changes to their details by updating their Account in order that the Operator can communicate with them effectively. The Operator reserves the right to request identification documents (e.g. passport or identity cards) for verification purposes. By agreeing to these terms and conditions, the Customer hereby authorises the Operator to conduct such verification checks (including identity and address verification checks) from time to time as the Operator may require or as may be required by third parties (including, but not limited to, regulatory bodies) to confirm any of the personal details provided by the Customer to the Operator. Where such verification checks are to be made in the Customer's name, the Customer hereby authorises the Operator to act on the Customer's behalf in making these checks and accessing such databases in the Customer's name.

3.2 A Customer wishing to place a bet on the Internet Betting Service should note that there may be specific laws in their country, place of residence, or the place where the Customer accesses the Internet Betting Service which prohibit gambling. The Customer warrants to the Operator that they will not access the Internet Betting Service from within a jurisdiction that prohibits gambling. Further, the Customer warrants to the Operator that they will not access (or register for) the Internet Betting Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).

3.3 It is the Customer's responsibility to ensure compliance with their applicable local or national laws before registering for an Account and/or before placing bets on the Internet Betting Service. The Customer is encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that their proposed dealings on the Internet Betting Service are not contrary in any way to such laws. The Operator does not accept any responsibility for a Customer's breach of any applicable local or national laws.

3.4 Without limiting Clause 3.3, the Operator does not accept bets originating from Afghanistan, American Samoa, Australia, Belarus, Belgium, Côte d'Ivoire, Denmark, England, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iran, Iraq, Liberia, Libya, Lithuania, Malta, Martinique, Mayotte, Netherlands, Netherlands Antilles, North Korea, Northern Mariana Islands, Philippines, Portugal, Puerto Rico, Reunion, Russia, Saint Pierre and Miquelon, Serbia, Singapore, Somalia, Spain, Sudan, Switzerland, Taiwan, Turkiye, United States minor outlying islands, USA and Virgin Islands, U.S. and, accordingly, the Customer warrants that they are not resident in these jurisdictions, nor will they use the Internet Betting Service when they are in these jurisdictions.

3.5 When the Customer registers their Account on the Internet Betting Service, they will be asked to create a login and password (which will be in encrypted form and not accessible by the Operator). In order to prevent fraud, the Customer must keep this password confidential and not disclose it or share it with anyone. If the Customer knows or suspects that someone else knows their password or that any other personal information has been stolen or otherwise accessed without their authority they should notify the Operator immediately by contacting support@sbobet.com.

3.6 If the Operator has reason to believe that there is likely to be a breach of security or misuse of the Internet Betting Service, it may require the Customer to change their password or it may suspend the Customer's Account.

3.7 The Customer will not allow any other person or third party (including, without limitation, any minor) to use their Account or accept any prize on their behalf. The Customer is solely responsible for all use of the Internet Betting Service through their login and password. Unless caused by the Operator's negligence, any unauthorised use of the login and password will be the Customer's sole responsibility and deemed the Customer's use. The Customer will therefore be liable for any such unauthorised use and will not be refunded any resulting losses on the Internet Betting Service, regardless of whether or not the third party who participated had the Customer's consent.

3.8 If an Account is inactive for 12 months or longer, the Operator reserves the right to levy an administration charge of SGD10.00 (or currency equivalent) per month for maintenance of the Account and set-off such charges against the Betting Funds in the Account. If the Betting Funds is less than SGD10.00, only the remaining amount of the Betting Funds will be deducted. If the Account remains inactive for a further 12 months or longer, the Operator reserves the right to cancel the Account. The administration charge will be deducted until the earlier of the following occurs: (1) the Betting Funds being reduced to zero; or (2) the Account being reactivated by the Customer using the Account to place a bet. Thereafter the deductions for the administration charge will cease.

3.9 The Operator may suspend or terminate the Customer's Account immediately at its absolute discretion including if the Customer breaches any of their obligations under these terms and conditions. In this event and save for any contrary provisions expressly stated in these terms and conditions, the balance of the Customer's Account will be returned to the Customer.

(a) any rights, obligations and/or liabilities accrued before the date of termination or expiry; or

3.11 The Operator reserves the right not to open an Account for any applicant without having to provide any reason whatsoever. The Operator further reserves the right to refuse/reject and suspend and/or terminate without prior notification the Account of any Customer who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator's normal betting operations (including the Internet Betting Service).

3.12 The use of artificial intelligence or "bots" on the Internet Betting Service is strictly forbidden. Likewise, any application that uses any or all of the data contained on the Internet Betting Service for purposes (including but not limited to commercial purposes) other than participating in the Internet Betting Service (e.g. via screen scraping) is prohibited. The Operator will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilise or benefit from the data contained on the Internet Betting Service. Any attempted or actual use of artificial intelligence by the Customer will lead to termination of their Account in accordance with Clause 3.9 and Clause 3.11 and / or to the rejection or cancellation or voiding of any bet placed in such manner in accordance with Clause 7.13.

3.13 The Customer can cancel their Account at any time by informing the Operator in writing at support@sbobet.com. If the Customer does so, they must stop using the Internet Betting Service immediately.

3.14 The suspension or cancellation of the Customer's Account will not affect either party's statutory rights or liabilities.

3.15 The Customer may open only one Account. Any additional accounts that are funded may be closed and the deposit amount returned to the Customer or all such accounts may be treated as one joint Account, in either case at the Operator's discretion.

4 LICENCE

4.1 The Operator grants the Customer a personal, non-exclusive, non-transferable and revocable licence to install and use the software required for the use of the Internet Betting Service (the "Software"). The Customer may use the Software solely for participation in the Internet Betting Service.

4.2 The Internet Betting Service and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds on the Internet Betting Service and the Software are and will remain the property of the Operator and are protected by intellectual property laws, including copyright. They may not be reproduced without the Operator's prior written consent.

4.3 Except as permitted by these terms and conditions, the Customer may not copy, use, modify, create derivative works from or distribute the Software or written materials associated with the Internet Betting Service, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicense the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software. Without limitation, the above activity includes any form of denting, hacking, attacking, manipulating or damaging of the Internet Betting Service.

5 PAYMENT AND SECURITY

5.1 Money in the Customer's Account is used to place bets with the Operator. The Customer is not allowed to place a bet greater than the amount deposited in their Account. Any winnings are placed into the Customer's Account. Deposits and withdrawals are initially actioned by the Customer through the Internet Betting Service.

5.2 The Customer accepts and authorises the Operator to instruct its payment management/processing provider to handle the processing of Account deposits and withdrawals. Thereby the Customer allows the Operator to give such instructions on the Customer's behalf. The Operator reserves the right to withhold payment of any funds if suspicion or evidence of manipulation of the Internet Betting Service arises. The Operator may take action against the Customer or any other party who manipulates, or tries to manipulate, the Internet Betting Service or any part of it.The Customer accepts and acknowledges that the Operator's payment management/processing providers may impose limits on the amount that can be paid out for any withdrawal request within a twenty four (24) hour period and therefore the Operator is entitled to limit the payout of the Customer's withdrawal amount in a twenty four (24) hour period to the sum of SGD75,000 or currency equivalent, or the maximum withdrawal amount referred to in Clause 5.8, whichever shall be the lesser.

5.3 To maintain a high level of security to protect the Customer's funds, the Operator performs random security checks. This may include further proof of identity or proof of residence details to validate documentation previously provided. The Customer hereby accepts that the Operator maintains the right to demand additional documentation in order to verify the Customer as the cardholder in the event of such a security check.

5.4 The Customer has the responsibility for checking the available funds in their Account (the "Betting Funds") before or after each betting transaction and prior to departing from the betting session. If the Customer suspects any errors, they must report it immediately to the Operator. Failure to do so will result in the Customer waiving their rights to raise future disputes and acceptance of all previous betting records as true and correct.

5.5 The Customer must inform the Operator as soon as reasonably possible if they believe that their Account information is being misused in any way by a third party so that the Operator may suspend their Account. The Operator will not be held responsible for any reasonable delay in such suspension.

5.6 Unless otherwise stated in these terms and conditions, no bet can be cancelled once confirmed by the Operator. All bets stand once confirmed whether the Customer is online or offline. The Operator reserves the right to refuse any bet.

5.7 It is part of the Operator's security and anti money laundering measures that, on the first occasion a Customer requests a withdrawal of Betting Funds which exceeds €10,000 (or currency equivalent) or when taken together with all other payments made to a Customer within the 30 days immediately preceding the date on which the payment is to be made, the aggregate amount exceeds €10,000 (or currency equivalent) (the "Qualifying Payment"), then satisfactory evidence of identity and residential address must be provided by the Customer before the withdrawal request can be processed. The minimum requirement will be a copy of a current photo identification document and a copy of a document as proof of residential address (eg, bank or credit card statements, utility bills (excluding mobile telephone account), etc) which must not be more than 90 days old.

5.8 Subject to the terms contained in these terms and conditions or any applicable law, the Customer may withdraw Betting Funds from their Account at any time. However the Customer shall not make any request for withdrawal of Betting Funds until any prior withdrawal request from the Customer has been paid out or withdrawn or cancelled. Further, in the event a request for withdrawal has been paid out, the Customer shall only be entitled to make a further request after 24 hours has lapsed since the prior withdrawal request that was paid out was made. The Customer shall be liable for all costs, taxes, levies and charges (including but not limited to bank and payment provider charges) incurred by the Operator in processing the Customer’s withdrawal of Betting Funds from or deposit of funds to the Customer’s Account. Further the Customer must meet a minimum bet turnover threshold of three times the amount deposited prior to making a withdrawal. If the Customer fails to meet this minimum requirement, the Customer will incur a five percent (5%) processing fee on the deposit amount or the withdrawal amount or both, which processing fee shall be deducted from the Customer's Account and from any Betting Funds to be withdrawn by the Customer. The Operator may at its sole discretion waive such costs, taxes, levies, charges and processing fees but any such waiver shall not be deemed as a waiver of future costs, taxes, levies, charges and processing fees. Such waiver shall only be considered by the Operator if the Customer, amongst others, has met the minimum turnover requirement above as well as certain other (but not all) terms in respect of the available payment options. These other terms and the minimum & maximum amounts that can be deposited or withdrawn can be viewed by clicking here. The computation of the Customer’s bet turnover for the purposes of this Clause shall only include the value of winning and losing bets. The value of bets with any other outcome shall be excluded.

5.9 Subject to any limitations imposed by the Operator's payment management providers, any applicable taxes and fees in connection with any awarded prize are the Customer's sole responsibility. Prizes cannot be transferred, substituted, or redeemed for any other prize.

5.10 Notwithstanding the terms of Clause 5.8 above, the Operator reserves the right, at its absolute discretion, to charge a sum equivalent to 5% (five percent) on any amount deposited or withdrawn or on both deposits and withdrawals made by the Customer, as the case may be, at any time and from time to time if the Operator shall in its sole discretion see fit. In the event that the Operator exercises this right, this sum of 5% (five percent) of the amount or amounts deposited or withdrawn by the Customer shall be immediately deducted from the Customer's Account.

6 ANTI-MONEY LAUNDERING PROVISIONS

6.1 Under the security and anti-money laundering measures undertaken by the Operator, there is a requirement for the Operator to obtain proof of identity and residential address (which address must correspond with the residential address registered with the Operator) when the Customer triggers a Qualifying Payment. Acceptable forms of proof of identity and residence shall be :
(a) a current photographic identity document (eg, national identity document, passport, driver's licence, etc);
(b) a document clearly stating the Customer's name and residential address which must not be older than 90 days (eg, bank or credit card statements, utility bills (not mobile telephone), etc).

6.2 Upon the compliance of the above requirements by the Customer (the "KYC Compliance"), then the KYC Compliance shall remain in effect for so long as the documents submitted shall not be invalidated for any reason whatsoever and the Customer shall be at liberty to make a request for withdrawals of Betting Funds at any time.

6.3 The Operator will only credit Betting Funds into the Account of the Customer that placed the winning bet. Further, the Operator will only pay out Betting Funds via the method that the Betting Funds were deposited into the Account.

6.4 The Operator reserves the right, at its reasonable discretion, to suspend payment out of the Betting Funds, pending a full investigation (including providing details to the relevant law enforcement agency where appropriate), where it suspects that Betting Funds have been deposited, and are attempting to be withdrawn, by a Customer for the purposes of money laundering. An example of where this might occur includes where a Customer deposits a substantial sum in Betting Funds and then attempts to withdraw these Betting Funds having only conducted minimal betting activity on the Internet Betting Service. Full repayment of the Betting Funds will be made to the Customer where the investigation reveals no evidence of money laundering.

6.5 Notwithstanding the terms of Clause 5.7 above, the Operator reserves the right, at its absolute discretion, at any time and from time to time to request that the Customer provides the satisfactory evidence of identity and residential address referred to in Clause 5.7 above. Failure by the Customer to provide this evidence may result in the Customer's Account being suspended, which shall include the suspension of any withdrawal requests.

7 BETS

(a) the restrictions on winnings permitted under Clause 10;

(b) the restrictions on bets set out in this Clause 7.1;

(c) the minimum and maximum amount of any bet will be as indicated on the Internet Betting Service;

(d) if a Customer places a bet, the stake for which would exceed any limits adopted pursuant to this Clause 7.1, such bet will be void; and

7.2 If a bet is not made in full or if details of it are missing, the Operator may, at its discretion, deem such bet to be void.

7.3 A Customer will not be entitled to make multiple bets which combine different selections within the same event. In the event that such a bet is accepted in error, it will be void.

7.4 Subject to Clause 7.5, a Customer may send multiple copies of the same bet in which case all such bets will be treated as separate bets. If a Customer submits a number of bets (whether identical or different), they will be dealt with by the Operator in the order in which they are received.

7.5 The Customer must make their bets as an individual. The Operator will be entitled to reject and treat as void a series of identical bets from different Customers or where the Operator suspects that Customers are acting in collusion or as a syndicate with any other individual(s) and will be entitled to refuse payment of any winnings.

7.6 Bets on events in which the Customer is participating (and whether the Customer is participating for this purpose will be decided by the Operator in its absolute discretion) are not permitted.

7.7 In making a bet, the Customer represents and warrants to the Operator to not knowing nor having any influence over the outcome of the event in respect of which the bet is made. If the outcome is known, the Operator may treat the bet as void.

7.8 The Operator reserves the right to make any amendments or corrections to any event information (including but not limited to the team names, event time, venue, league title) displayed on the Internet Betting Service at any time. In such circumstances an electronic announcement will be displayed on the Internet Betting Service. The Customer acknowledges and agrees that the prices, odds or handicaps in respect of any event displayed or broadcasted to the Customer may differ or vary from those being displayed or broadcasted to any other end user customer or any group of them. In this regard the Operator has the right, at any time and from time to time, in its absolute discretion and without giving any reason or advance notice, to display or broadcast prices, odds or handicaps in respect of any event to the Customer that is different from those being displayed or broadcasted to any other end user customer or any group of them.

7.9 In order to make a bet, there must be available Betting Funds in the relevant Customer's Account equal to or exceeding the amount of the stake. If the Customer's available Betting Funds do not cover the aggregate stakes wagered at any one time, the Operator will refuse the bets.

7.10 All prices, odds or handicaps quoted are subject to variation and become fixed only at the time when a bet is accepted by the Operator. Where a manifest error (whether caused by human error or otherwise) or systems failure results in incorrect prices, odds or handicaps being offered or produces incorrect or erroneous game results, any bet (or part of a bet) made on the basis of them will be void. If such error is noticed beforehand, the Operator will use all reasonable endeavours to notify the Customer concerned in order to enable him to place another bet at the correct prices, odds or handicaps and, in the case of interactive betting games, the Operator will immediately void the game and return all bets placed to the Customer's Account.

7.11 Where a bet is settled incorrectly due to, for example, an erroneous result being recorded on the Internet Betting Service, such settlement will be invalid and reversed. If the Customer has insufficient Betting Funds to permit such a reversal, they will be required to return the erroneously credited funds in accordance with Clause 12.6.

7.12 The Operator may, at any time, in its absolute discretion and without giving any reason or advance notice, suspend a market, cease betting on a market, refuse to accept any bet or any part of a bet and/or suspend or close any Customer's Account.

7.13 The Operator may, at any time, in its absolute discretion and without giving any reason or prior notice:

(a) refuse to accept or cancel any bet or any part of a bet which in the Operator’s sole discretion appears in any way unusual and/or irregular in any form or manner; whether viewed by itself or together with other bets placed by the Customer and/or placed by any other Customer or Customers, and whether or not any of these other bets had previously been accepted and settled by the Operator; and

8 PLACING A BET

8.1 Bets may only be placed via the Internet Betting Service or such other platforms employed by the Operator, unless an alternative prior arrangement has been made with the Operator (the "Betting Method").

8.2 A bet is accepted only when confirmed by the Operator via the Betting Method (that is, when the bet appears in the bet list of the Customer's Account under the item "Accepted" and an identification number has been allocated to it).

8.3 If a bet is declared "invalid" or "void" for the purposes of these terms and conditions, it will be evaluated at odds of 1.00. For individual bets, the stake will be refunded with 1.00 odds to the Customer's Account. For combination bets, the total odds of the combination bet will be recalculated with 1.00 odds of the selection that has been declared invalid or void.

8.4 The deadline for placing bets will in each case be determined by the Operator. Notwithstanding the foregoing, if a bet (other than a Live bet as stated on the Internet Betting Service) is placed after the commencement of the event in respect of which the bet is made, the bet will be invalid and will be evaluated at odds of 1.00. For events for which no official start is declared, the generally advertised start time (as determined by the Operator) for the event will be deemed to be its commencement time. Disputes over the times when bets are placed will be finally settled by reference to the Operator's transaction log.

8.5 The Customer will be responsible for ensuring that their bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these terms and conditions.

(a) typing, transmission and/or evaluation errors in respect of any bets and will be entitled (after the event, if necessary) to correct manifest errors relating to odds or the reporting of results;

(b) the accuracy, completeness or currency of the information services provided (in particular but without limitation, for information provided by third parties);

(a) the Customer is not prohibited from placing any bet by any term of the Customer’s contract of employment or any rule of an international or domestic body, organisation, association, federation or other such entity that governs or oversees any sport (“Sport Governing Body”) which applies to the Customer; and

(b) the Customer is not aware of any circumstances which would make the placing of any bet with the Operator a breach of a rule on betting applied by a Sport Governing Body; and

(a) SBOtv is only available to SBOBET account holders.

(b) Due to licensing restrictions, viewing of SBOtv may sometimes be restricted in relation to certain sporting events in the Customer’s region.

(c) SBOtv is currently available to all Customers for free. However, the Operator reserves the right, upon proper notice, to introduce other fees, subscriptions or charges or conditions for access in the future.

(d) The Operator may refuse access to SBOtv to any Customer at its absolute discretion.

(a) Customers who access SBOtv are hereby advised that although the content is promoted as 'live', they may, depending on the region and the Customer’s personal internet access speed, sometimes experience streaming time lags of between 5-10 seconds (or longer) behind the actual game.

(a) The terms and conditions of use of the SBOtv may be amended by the Operator at its absolute discretion from time to time. It is the Customer’s responsibility to check these terms and conditions from time to time to ensure that the Customer agrees with them and the Customer’s continued use of SBOtv will be deemed to be the Customer’s acceptance of any changes to the terms and conditions.